Refund policy

Last Updated: October 27, 2026

At Jivanshakti, customer satisfaction is important to us. Please review this policy before placing an order.

Return Eligibility

For hygiene and product-safety reasons, opened or used Shilajit Resin products may not be eligible for return unless the product is defective, damaged, incorrect, or otherwise covered by applicable law.

Unused, unopened products may be eligible for a return request within [X days] of delivery, subject to our approval and applicable consumer-protection laws.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery where possible. Please include your order number, a description of the issue, and clear photographs of the product and packaging.

We will review the request and inform you of the available resolution, which may include a replacement or refund where appropriate.

How to Request a Return

Contact us using the details below before sending any product back. We will provide return instructions if your request is approved. Products sent back without prior approval may not be accepted, except where applicable law requires otherwise.

Refund Processing

Approved refunds will generally be issued to the original payment method. Processing times may depend on your payment provider or bank.

Non-Returnable Items

Items that have been opened or used may be excluded from voluntary returns for hygiene or safety reasons, subject to applicable law. This does not limit any rights you may have under applicable consumer-protection laws.

Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been dispatched.

Contact Us

Email: shivamchitodiya786@gmail.com
Phone: 7411277713